Refund & Cancellation Policy

1. General principles

• Payments are processed via providers such as Toss Payments (KR), Stripe, or Airwallex; card issuer or PSP timelines may apply.
• If this page conflicts with the Terms of Use, the Terms of Use prevail.

2. SaaS subscription refunds

• You may cancel your subscription from your account billing area; access continues until the end of the paid period.
• If you have not used the service within 7 days of the subscription charge, you may request a full refund by email (nexyfab@nexysys.com). Refunds may not be available after that window.
• Annual or promotional plans may be recalculated if a refund voids a discount.

3. Manufacturing order payments

• For eligible paid orders, you may submit a refund request from the order detail page.
• We typically review within 1–3 business days; eligibility and amount depend on order status and progress.
• In principle, a full refund may be available before manufacturing has substantially started; after the partner begins production, cancellations for simple change of mind may be restricted due to custom work. Please review quotes and order details before paying.
• Amounts or disputes governed by a direct contract between you and a manufacturer are primarily resolved between the parties.

4. Matching and project fees

• Matching fees and brokerage are governed by Article 8 of the Terms of Use and the project stage.
• No-Risk matching refunds, if applicable, follow the Terms of Use and any separate notices.

6. Quote validity (RFQ quotes)

• Unless a different validity period is stated on a specific quote, quotes are generally valid for 7 days from the issue date.
• After expiry, please submit a new RFQ; amounts may change due to materials, FX, and other factors.

5. Contact

For refund or cancellation questions, email us and we will respond on business days.

nexyfab@nexysys.com